Refund Policy
Last updated: March 2, 2026
1. Introduction
This Refund Policy outlines our procedures regarding refunds for services purchased through MailGreet. We strive to ensure your satisfaction with our services, but we understand that sometimes a refund may be necessary.
2. Subscription Refunds
We offer the following refund options for our subscription services:
2.1 Monthly Subscriptions
For monthly subscription plans, we offer a 14-day money-back guarantee for new customers. If you cancel your subscription within 14 days of the initial purchase, you can request a full refund. After this period, we do not provide refunds for the current billing cycle, but you will not be charged for future billing cycles if you cancel your subscription.
2.2 Annual Subscriptions
For annual subscription plans, we offer a 30-day money-back guarantee. If you cancel your annual subscription within 30 days of the initial purchase, you can request a full refund. After this period, refunds for annual subscriptions are provided on a prorated basis for the unused portion of the subscription, less any applicable discounts.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support team at support@mailgreet.com with the subject line "Refund Request"
- Include your account email address and the reason for your refund request
- Our team will review your request and respond within 2 business days
4. Non-Refundable Items
The following are not eligible for refunds:
- Add-on services or one-time purchases (unless required by applicable law)
- Subscriptions where there is evidence of fraud or abuse
- Subscriptions that have already been refunded previously
5. Refund Processing
Approved refunds will be processed within 5-10 business days. The refund will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take additional time for the refund to appear in your account.
6. Exceptional Circumstances
In exceptional circumstances, such as extended service outages or technical issues that severely impact your ability to use our services, we may offer refunds outside of our standard policy. These cases will be evaluated on an individual basis.
7. Changes to This Refund Policy
We may update this Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last updated" date.
8. Contact Us
If you have any questions about this Refund Policy, please contact us at support@mailgreet.com.