MailGreet Help
Support, documentation, and best practices in one place.
Whether you are setting up your first campaign or optimizing enterprise automations, our team and resources are ready to help.
Documentation
Step-by-step guides for templates, automations, analytics, integrations, and APIs.
Help center
Searchable knowledge base with troubleshooting tips curated by the support team.
Live chat
Talk to MailGreet specialists during business hours or leave a message after-hours.
Support packages
Pick the right level of guidance for your team.
- • Standard: Email support, documentation, and community updates.
- • Growth: Priority chat, onboarding calls, and template reviews.
- • Enterprise: Dedicated CSM, deliverability audits, and 24/7 incident response.
Escalations
Deliverability & infrastructure
Work directly with our deliverability engineers on IP warm-ups, domain reputation, and monitoring.
Office hours
Weekly live Q&A with product specialists.
Migration playbooks
Checklists for importing subscribers and templates.
Need urgent help? Email support@mailgreet.com with “Priority” in the subject.
Stay supported
The MailGreet team is available before, during, and after launch.
Reach out through chat, email, or consult our help center 24/7 to keep your campaigns on track.