How do I set up my domain for sending emails?

Navigate to Dashboard > Domain Setup and follow the step-by-step guide to configure SPF, DKIM, and DMARC records. Our system will verify your DNS settings automatically. This typically takes 24-48 hours to propagate. Learn more in our Setup Guide: https://docs.mailgreet.com/setup-an-account

Why are my emails going to spam?

Common reasons include missing domain authentication (SPF/DKIM), poor sender reputation, spammy content, or sending to unverified lists. Check our Email Verification guide (https://docs.mailgreet.com/email-verification) and use our Email Spam Checker tool before sending.

How can I import my existing subscriber list?

Go to Dashboard > Subscribers > Import and upload a CSV file with email addresses and custom fields. We'll automatically validate and clean your list. You can also use our API for programmatic imports. Full guide: https://docs.mailgreet.com/import-subscribers

What's the difference between campaigns and automations?

Campaigns are one-time email sends to a specific audience, while automations are triggered workflows that send emails based on subscriber actions or time-based rules. Use campaigns for newsletters and automations for welcome series or drip campaigns. Learn more: https://docs.mailgreet.com/campaign-types and https://docs.mailgreet.com/creating-workflows

Can I use my own SMTP server?

Yes, Enterprise customers can configure custom SMTP servers. For most users, we recommend using our built-in email infrastructure with Postal integration for optimal deliverability and tracking. Check integrations: https://docs.mailgreet.com/available-integrations

How do I upgrade or downgrade my plan?

Visit Dashboard > Settings > Billing to change your plan. Upgrades take effect immediately, while downgrades apply at the end of your current billing cycle. You can also contact our sales team for custom pricing. Details: https://docs.mailgreet.com/billing-and-plans

Is there a limit on the number of emails I can send?

Each plan has a monthly email sending limit. Check our Pricing page for details. If you exceed your limit, you can purchase additional credits or upgrade to a higher tier. Enterprise plans offer unlimited sending. View plans: https://docs.mailgreet.com/billing-and-plans

How can I improve my email open rates?

Focus on compelling subject lines, proper list segmentation, optimal send times, sender name recognition, and mobile-friendly templates. Our Analytics dashboard provides insights on what works best for your audience. Guide: https://docs.mailgreet.com/campaign-reports